Shipping Information
Shipping Information for XSOOTHE
At XSOOTHE, we are committed to providing reliable and affordable shipping options to ensure your order gets to you with ease.
Order Processing Times
Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your delivery address. During peak seasons or holidays, processing times may extend to up to 7 business days.
Estimated Shipping Times
The estimated delivery time refers to the transit time after your order is dispatched to the carrier. Delivery times depend on several factors, including your location. Below are the estimated delivery times by region:
📍 United States: 5–10 business days
📍 Canada: 7–15 business days
📍 Worldwide: 10–25 business days
Please note that during peak seasons or holidays, shipping carriers may experience delays beyond our control. For international orders, customs clearance delays may also impact delivery times.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to ensure all shipping details are accurate at checkout. Incomplete or incorrect information may lead to delays or order cancellation. If our system detects an issue with your address, our support team will email you within 3 business days for verification. If no response is received within this time, we reserve the right to cancel your order.
If you notice an error in your shipping information, please contact us at o@xsoothe.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this timeframe.
Delayed Delivery
We understand the importance of receiving your order on time and work hard to ship orders promptly. However, delays may occur due to factors beyond our control, including:
- Weather disruptions
- Courier delays
- Customs processing
- Address verification or payment issues
While XSOOTHE is not liable for delivery delays caused by these external factors, we will keep you updated and work with the courier to resolve any issues.
Lost or Stolen Packages
If your package is lost or stolen during shipping, please contact us at o@xsoothe.com for assistance. While we are not responsible for lost or stolen packages, we will work with the courier to file a claim and provide updates.
Steps to take:
- File a claim with the courier directly.
- Provide any required details for their claims process.
Depending on the situation, we may offer a replacement, though this falls outside of our refund policy. In unresolved cases, filing a police report may also be necessary.
Shipping Policy Updates
XSOOTHE reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed about any changes. By purchasing and using XSOOTHE products, you accept the terms outlined in this Shipping Policy.
If you have questions or concerns, please contact us at o@xsoothe.com.
Thank you for choosing XSOOTHE!