Returns & Refund Policy

Refund Policy for XSOOTHE

At XSOOTHE, we are dedicated to providing products that alleviate head pain and deliver comfort. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at o@xsoothe.com.

Cancellation Policy

To make changes or cancel an order, please contact us within 24 hours of placing your order. After this timeframe, your order may already be in the processing phase, and we may not be able to accommodate your request. If your order is canceled within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident in the quality and effectiveness of XSOOTHE products. To experience the full benefits, we encourage you to try them for at least 14 days. If you are not satisfied, you may return the product within 60 days under our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at o@xsoothe.com. Include your order number or the name and email address used to place the order to expedite the process.

Damaged Items

We take every precaution to ensure your product arrives in perfect condition. However, if your item is damaged during shipping, please notify us within 72 hours of delivery. To report a damaged item, email us at o@xsoothe.com with a clear photo of the damage. If the damage qualifies, we will provide a replacement at no additional cost.

Please note:

  • Packaging damage (e.g., dented boxes) with the product intact is not considered damage.
  • Items damaged due to normal wear and tear, misuse, or improper use are not eligible for return, replacement, or refund.

Shipping and Delivery

While we aim for timely delivery, we are not responsible for delays caused by couriers, customs, or other external factors. If your package is lost, stolen, or delayed, please contact the courier directly for assistance. XSOOTHE is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is entered at checkout. If you provide an incorrect address and do not notify us within 24 hours of placing your order, we cannot offer a resend or refund.

Policy Updates

XSOOTHE reserves the right to modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most recent version of the policy before making a purchase. By purchasing and using XSOOTHE products, you indicate your acceptance of this policy.

If you have any questions or concerns, please contact us at o@xsoothe.com.